Q: How do I get on the Internet?
A: Go to your Internet networks and select “ICELab Coworking.” A window will come up with the option to sign in with your account or create an account. Fill in the applicable boxes. If you’re starting a membership, you will see a list of membership options. Once you select one, you’ll enter payment info and can start using the Internet.
Q: What if the Internet isn’t working?
A: If you’re on a VPN, try turning it off. VPNs often block our public WiFi network. If you’re not on a VPN, try rebooting your device. If that doesn’t work, call ICELab Program Manager Ben Engman at 616-893-7663, and he will help you troubleshoot.
Q: Do call rooms require a reservation?
A: No, the call rooms are first-come, first-served.
Q: Where can I take a call if all the call rooms are full?
A: You can take calls in the open coworking space.
Q: Is there assigned seating in the open coworking space?
A: No, there is no assigned seating in the open coworking space. It is all first-come, first-served.
Q: Can I connect to a monitor?
A: Yes, you can connect to monitors that are not being used.
Q: Is there a kitchen or a place to prepare food?
A: Yes, the ICELab has a kitchen. It is equipped with two fridges, tableware and utensils, cups, sink, soap, paper towels, microwave, coffee pot, toaster oven and kettle. Please clean up after yourself and wash your dishes after use.
Q: How do I use the printer?
A: Navigate to printers on your device. Select “ICELab@Western Printer.” Follow the directions on your device to add the printer.
If you’re having issues, download the driver to your device.
Go to https://www.support.xerox.com/en-us.
Type in “C8130” in the “find a product” search bar.
Click on the result (AltaLink C8130 / C8153 / C8145 / C8155 / C8170 Color Multifunction Printer).
On the next page, click on “Drivers & Downloads.”
Choose the operating system your device is running on in the “Platform” dropdown menu and then click the “APPLY FILTERS” button.
Click the box next to “I agree to the Terms and Conditions” in the gray box under “Drivers” and then click the red “DOWNLOAD” button.
Follow your device’s instructions to download the driver onto your computer.
Please note: you must be on a paid WiFi network to use the printer.
Q: Where is the bathroom?
A: Downstairs.
Q: How can I discuss business development opportunities?
A: Please email ICELab Director TJ Taylor at [email protected] to set up a meeting.
Q: I need directions on Western’s campus.
A: Check out this campus map.
